After-Sales Service
SERVICE & SUPPORT
The machine is the start of the relationship, not the end of it
A floor scrubber that sits broken in a corner costs more than one that was never bought. That is why every Purnext machine is sold with the support behind it to keep it working — warranty cover, servicing, genuine parts, consumables and someone at the end of the phone who knows the equipment.
Every machine carries a 12-month warranty from the date of delivery, with full service and support across New Zealand and supply into Germany and the EU.
Everything that keeps a machine earning
Support is not an add-on you buy separately. It comes with the equipment, and it stays available for as long as you run it.
12-month warranty
Every Purnext machine is covered for 12 months from the date of delivery. If something fails within that period, we repair or replace it — no argument about whose fault it was.
Servicing and repairs
Scheduled servicing to keep machines out of trouble, and breakdown repair when something goes wrong. We will tell you honestly whether a repair is worth doing or whether the machine has had its life.
Genuine spare parts
Parts for the models we supply — motors, pumps, batteries, control boards and the wear items that go first. Using the right part keeps the warranty intact and the machine behaving as designed.
Consumables and accessories
Brushes, pads, squeegee blades, filters, DI resin for the window cleaning kit and steam cleaner accessories. Reorder the items that run out without hunting for a supplier.
Operator training
Handover training when the machine arrives, so your team runs it properly from day one. Most equipment failures we see are not faults — they are a machine being used the wrong way.
Technical support
Phone and email support from people who know the machines. Often a problem is solved in a five-minute call rather than a service visit — which suits us both.
Support that follows the machine
Purnext supplies two markets from one operation. Wherever the machine ends up, the same warranty and the same technical support go with it.
Nationwide delivery
Machines, parts and consumables delivered anywhere in New Zealand.
Global supply
Equipment and spares shipped into Germany and the wider EU.
A real person
No ticket queue. You reach someone who has worked on the machine.
How a service request works
Tell us what's happening
Call or send the enquiry form with the model and what the machine is doing. A short video of the fault helps more than a paragraph describing it.
We work out the cause
We talk it through first. A good share of faults turn out to be a setting, a blocked filter or a flat battery, and those are fixed on the phone at no cost.
Parts or a technician
If a part is needed we send it with instructions, or arrange a technician. You will know what it costs, or that it is covered by warranty, before anything is done.
Back in service
The machine goes back to work, and we record what was done so the next fault has a history behind it rather than starting from scratch.
Machine down, or due a service?
Tell us the model and what it is doing. We will come back with what is wrong, what it costs, and whether the warranty covers it.
Service network
Serviced in New Zealand by Hako
Servicing, warranty work and genuine spare parts for Purnext machines are carried out by Hako, our service partner in New Zealand. It means the 12-month warranty on every machine is backed by technicians who work on commercial cleaning equipment every day — not a call centre reading from a script.
Machine down, or due for a service? Tell us the model and what it is doing, and we will get the right technician to you.
Arrange a service visit